- A.Kotter's 8-Step Change Model
- B.Transformational vs Transactional Leadership
- C.Maslow's Hierarchy in the Workplace
- D.Herzberg's Two-Factor Theory ✓
Google's 20% time is the textbook illustration of Herzberg's Two-Factor Theory. The detailed walkthrough is in the concept guide. The other options are valid concepts but do not match the specific mechanics in this example.
How to think about questions like this
Application questions test whether you can connect a real-world example to the right framework. The trick is to ignore the surface details (industry, company name) and focus on the underlying mechanic the example illustrates.
For Herzberg's Two-Factor Theory specifically, look for the signal: Hygiene fixes don't motivate; motivator investment doesn't fix dissatisfaction. That signal is what distinguishes the right answer from plausible-sounding alternatives.