QPractice question
In the Software dev (Scrum) vs IT support (Kanban) example, Software dev (Scrum) vs IT support (Kanban) primarily demonstrates which concept?
  1. A.Delegation
  2. B.Span of Control
  3. C.Kanban and Scrum ✓
  4. D.Organizational Culture Types
Why this answer:

Software dev (Scrum) vs IT support (Kanban) is the textbook illustration of Kanban and Scrum. The detailed walkthrough is in the concept guide. The other options are valid concepts but do not match the specific mechanics in this example.

How to think about questions like this

Application questions test whether you can connect a real-world example to the right framework. The trick is to ignore the surface details (industry, company name) and focus on the underlying mechanic the example illustrates.

For Kanban and Scrum specifically, look for the signal: Each suits different work patterns. That signal is what distinguishes the right answer from plausible-sounding alternatives.

Editor's note Want a deeper walkthrough? Our editors recommend pairing this with Kanban and Scrum for a worked example you can adapt to your assignment.

Underlying concept

Concept · Management & Organization Kanban and Scrum

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